As a start-up IT company we found moving into LIP very easy. The staff at Space Northwest couldn’t have been more helpful. They liaised with suppliers while we were setting up infrastructure & made the process as painless as possible.
Data Performance Consultancy Limited
Data Performance Consultancy is a Company whose main aim is to create enhanced communication links within larger organisations in relation to the co-ordination of service works, pre-planned maintenance and Key performance indicators. This process can also be expanded to full data control of maintenance services. It is Data Performance Consultancy’s ambition to create a system which will provide cost saving across the board, provide statistical data for management in terms of audits and monitoring and in turn help not only the customer but also the contractor in improvement cycles plus access for Insuring Bodies which will assist in reduced liability and also man hours lost in investigation works.
In relation to the Business it is hoped initially to integrate all aspects of documentation control for service based works from pre-planned maintenance visits to reactive call-outs, through to Health and Safety paperwork and Key Performance Indicators and to include all relevant Safety documentation and Warranties. Using a bespoke software package to store and analyse this data from call outs, maintenance and projects a team of analysts who will double up as call handlers will deal with the information and organize it in order to create a review system that will assist front line managers of large organizations in their own Monitoring process’s.
We can inform clients of specific non-conformance and also flag up potential repeat calls thus creating a very proactive approach to management. This in turn creates the potential for further savings, by looking at repeat calls we can see if this is engineer related rather than equipment and therefore assists the contractor also by looking at training needs or potential for more in depth investigations prior to a reactive response. We can top this up with statistical data relating to products themselves and create links with manufacturers to ascertain again if it is user error or product error. What this achieves is benchmarking and once we can generate enough interest across the broad spectrum of the public/private sector the information that we use becomes live data and will be used as information for all future contract positions and hence reduce consultancy costs right across the board and provide confirmation of best vale practices using this real time data
We can also accommodate all call handling if required, in turn making sure that the communication link is further strengthened, this means that allocation of job numbers and orders as a legal requirement are safely stored and easily accessed for each individual unit along with timestamps for response performance. This service is not exhaustive and we are looking at further improvements in data control to introduced later and we would also welcome input from our customers to develop the product further. We can also look at all contractual matters for the client providing bespoke contracts that provide solid protection for the customer instead of the contracts that are provided by the contractors which can be weighted in their favour.
Examples of Key Performance Indicators (KPIs)
Maintenance Key Performance Indicators
· Response times met
· Maintenance visit completed on schedule
· Risk Assessments carried out on site
· Safety Certification complete
· Insurance reports complete on time
· Paperwork completed on time
· Job sheets completed correctly
· Invoice schedules completed on time
· Jobs completed in specified timescales
· Non repeat calls
· Contractual obligations met
Health and Safety - Sample Key Performance Indicators Corrective actions impacting health and Safety may be derived from various health and safety sources. This information can provide the organisation with:
· Cost of solved safety non-conformances for the month
· Employee perception of management commitment
· Health and safety prevention costs within the month
· Lost time (in hours) due to accidents (including fatalities) per e.g. 100,000 hours worked
· Lost time (in hours) due to non-fatal accidents per e.g. 100,000 hours worked
· Number of fatalities per e.g. 100,000 hours worked
· Number of non-conformance with legal or internal standards in safety inspections
· Number of reportable accidents per e.g. 100,000 hours worked (including fatalities)
· Number of reportable non-fatal accidents per e.g. 100,000 hours worked
· Number of safety inspections for the month
· Number of solved safety non-conformances for the month
· Percentage of attendance at occupational health and safety (OHS) committee meetings
· Percentage of corrective actions closed out within specified time-frame
· Percentage of fatal accidents relative to all accidents (non-fatal and fatal) per e.g. 100,000 hours worked
· Percentage of health and safety representatives (HSR) positions filled.
· Percentage of issues raised by H&S Reps actioned
· Percentage of occupational health and safety (OHS) committee recommendations implemented
· Percentage of products/services assessed for health & safety impacts
· Percentage of significant products and services categories subject to procedures in which health and safety impacts of products and services are assessed for improvement
· Percentage of staff with adequate occupational health and safety (OHS) training
· Total of hours in safety and health training in the month
Environmental Key Performance Indicators
· Amount of energy saved due to conservation and efficiency improvements.
· Average electrical consumption per employee or product sold
· CO2 Tonnes per employee per month
· Energy costs per unit of production
· Energy saved due to conservation & efficiency improvements
· Greenhouse gas (GHG) emissions per employee per month
· Number of paper pages used per employee per month
· Percentage of hazardous operational waste
· Percentage of materials used that are recycled input materials.
· Percentage of non-hazardous operational waste
· Percentage of recycled hazardous operational waste.
· Percentage of recycled non-hazardous operational waste
· Total energy used per unit of production
· Total on-site created energy
· Total Purchased Energy per month
· Waste disposed of per amount of product manufactured
· Water use per employee per month
· Water used per amount of product manufactured
The service can be user defined and comes in a number of levels to suit the client, from just purely document control right through to full analysis of sub-contractor performance for Management Audits and Monitoring procedures.
