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ContainerPort Ltd
Enhanced Customer Service for Inland Transport
ContainerPort is an Integrated Telecommunications Solution and Portal Marketplace deployed within Liner shipping companies to enhance control over inland transport and drive improved customer service levels within the Shipping and Haulage community.
The In-Vehicle devices coupled with the Portal Marketplace provide the Lines, Hauliers and Customers with meaningful tracking capability, related directly to the business process and real-time shipment status visibility, facilitating greater control over operations and ultimately delivering improved customer service levels.
ContainerPort – Key Features
The PDAs (Personal Digital Assistant) and the ContainerPort Community Web Portal represent two of the core components of the solution.
With drivers using a simple PDA user interface to i) update the shipment status, ii) obtain electronic signatures for proof of delivery and collection, and iii) update/receive business critical information (e.g. security PIN, seal numbers, ETA (Estimated Time of Arrival) etc.), ContainerPort not only provides its users with improved visibility over operations, but helps to streamline business processes and act as a decision support tool, with features including search facilities (containers, drivers and vehicles), opportunities to optimise vehicle utilisation through the marketplace and KPIs (Key Performance Indicators) such as waiting time and on-time deliveries.
Instant access to positional data and shipment status enables optimisation opportunities that can potentially reduce operational haulage costs by up to 30% and deliver cash flow improvements for hauliers.
ContainerPort provides users with on-demand access to an array of business critical information, such as electronic Proof of Delivery Notes within moments of the goods being signed for. The solution uses GPS (Global Positioning System) and GPRS (General Packet Radio Service) technologies to determine positional data of shipments and transmit information relating to the job status from the PDA to the Marketplace. The integrated mapping web-service provides a mechanism by which ContainerPort users have real-time visibility over the current location of shipments and the associated ETA. The solution also enables the electronic completion of vehicle maintenance reports.
Together, the milestone status recording and the integrated mapping web-service enable automated exception reporting for lateness and proof of delivery/collection.
ContainerPort – Key Benefits
Automated customer service procedure providing 24/7 visibility over order status and position
- Exception reporting
- Real-time delivery confirmation
- Accelerated invoice processing
- Enhanced Security
- Marketplace for backloads to minimise costs and improve vehicle utilisation
- Rapid and simple implementation (including integration)
- Real-time KPIs
ContainerPort – The Cost
The service is provided on an on-demand basis using a monthly service charge per vehicle at a cost that delivers a rapid return on investment.
